Política de reembolso

RETURN & REFUND POLICY

Last updated: July 2026

Thank you for shopping with Velunarix.

We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be returned in its original packaging whenever possible.
• Include proof of purchase or your order number.

Please do not send any items back without contacting us first.

How to Start a Return

To request a return, please contact us at:

Email: support.velunarix@gmail.com

Our support team will review your request and provide return instructions if your return is approved.

Returns sent without prior authorization may not be accepted.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the problem.

After reviewing your claim, we may offer:

• A replacement product at no additional cost.
• A full refund.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, Velunarix will cover the appropriate solution.

If you wish to return an item because you changed your mind, you are responsible for the return shipping costs.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method.

Depending on your payment provider, refunds may take between 5 and 10 business days to appear in your account.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After this period, we cannot guarantee cancellation because your order may already be in processing or shipment.

Non-Returnable Items

The following items cannot be returned:

• Used products.
• Products damaged by misuse.
• Personalized or custom-made products.
• Gift cards (if applicable).

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: support.velunarix@gmail.com

We are committed to responding to all inquiries within 24-48 business hours.