Política de envío

SHIPPING POLICY

Last updated: July 2026

Thank you for shopping with Velunarix.

We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below.

Shipping Destinations

At this time, Velunarix ships exclusively within the United States.

We plan to expand to additional countries in the future.

Order Processing Time

All orders are processed within 1–3 business days.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Estimated Delivery Time

Once your order has been processed, the estimated delivery time is:

• United States: 5–11 business days

Please note that these are estimated delivery times and may vary depending on the shipping carrier, weather conditions, customs procedures, or other unforeseen circumstances.

Free Shipping

Velunarix is pleased to offer FREE standard shipping on all orders within the United States.

There are no hidden shipping fees.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take up to 48 hours to become available after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may occur.

If you notice an error in your shipping information, please contact us immediately at:

support.velunarix@gmail.com

Lost or Delayed Packages

If your package appears to be delayed or lost, please contact us.

We will work directly with the shipping carrier and our fulfillment partners to investigate the issue and provide the best possible solution.

Shipping Delays

While we strive to meet all estimated delivery times, delays caused by shipping carriers, customs inspections, severe weather, holidays, or other circumstances beyond our control may occur.

Velunarix is not responsible for delays caused by these external factors.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number.
• Photos or videos of the damaged package and product.

We will review your request and provide a replacement or refund if applicable.

Questions

If you have any questions regarding shipping, please contact us:

Email: support.velunarix@gmail.com

We aim to respond to all inquiries within 24–48 business hours.